Refund Policy

Fitouu Money Back Guarantee

All orders placed on our official website ( are eligible for our Fitouu Money Back Guarantee. Customers have a 14-day money-back guarantee. Your satisfaction is our top priority and we will do what we can to ensure your happiness with every purchase. Please do not hesitate to reach out to us at Whatsapp at 0167534518 at any time if you are unhappy with your order.

If you have any problems with your order (not received, not what you were expecting, etc. ) PLEASE contact us so that we can make it right. We truly want to please our customers and will always try our hardest to resolve any situations that come up.

Return Policy: 14 days

Customers can request a full refund within 14 days of receiving their items if they were found to be less than satisfactory under any circumstances, which means you have 14 days from the time you receive your item to return it. Please contact us within 14 days of purchase to ensure that we'll be able to issue a refund.

To initiate a refund, please contact us at 0167534518. Your feedback on your experience would be much appreciated so that we can improve our products and services in the future. If your refund request is approved, we will notify you via email or phone.

To be eligible for a return, the item must be in the same condition as you received it, unused or unworn, with tags attached, and in its original packaging. You will also need your receipt or proof of purchase.

If your return is accepted, we will send you a return label and instructions on how and where to send your package. Merchandise returned without first requesting a return will not be accepted.

If you have any questions about returns, please Whatsapp us at 0167534518. If you receive a damaged or incorrect item, we can investigate and rectify the problem. Certain types of products cannot be returned, such as merchandise . We also do not accept returns of hazardous materials, flammable liquids or gases. If you have any questions or concerns about a particular product, please contact us. Sale items and gift cards cannot be returned as well.